Care

If the location, character and appointments of Sotwell Hill House appear unique they are equally matched by the quality of twenty-four personal care we provide. This includes assistance with bathing and dressing when required plus personal laundry services. Being owned and run by the same family we maintain a very personal relationship with each client and individual preferences and needs are prioritised whenever possible. Staff are selected for their patience and ability to understand and sympathise with the individual needs of our elderly residents. We organise a lively programme of activities and outings in which the residents are encouraged to participate if they wish.

Local Doctors are on call and free transport is provided for surgery appointments, dentist optician etc. We are also well served by the community nursing service. A physiotherapist is available by request and a chiropodist visits on a regular basis. The home has its own fully equipped hairdressing salon. Holy Communion is celebrated twice a month. Visitors are welcome at all times.

C.S.C.I. Opinion

"On the day of inspection, it was clear that the home was well run in a relaxed and friendly way with the service user as the primary focus.

Service users confirmed that there was always a family member or member of staff available and that staff were kind, helpful and respectful of their wishes.

The manager clearly involves staff and service users in decisions about the home and staff and service users alike confirmed this."